To ensure a smooth transition, we require a 30-day written notice for cancellations. Your service will continue through the notice period, and billing will be processed as usual until the end of the 30 days. Early termination or failure to provide notice may result in a final charge equal to the remaining service period. This policy allows us to properly offboard your account, transition work, and ensure continuity of service.

We understand that unexpected situations arise. If you need to cancel due to financial hardship, please reach out to discuss possible solutions, such as scaling down services, restructuring payments, or transitioning to our month-to-month plan.

No. We hire based on your needs.

Please communicate with us right away. The weekly Success Strategy Session is crucial to your success and ours — it keeps us aligned, informed, and proactive. We’re in the same industry, and our reputation matters. If something’s not working, your Senior Project Manager is here to help make it right. We’re committed to excellence and long-term partnership.

If you must cancel, we require 30 days written notice for a month-to-month contract and a 90-day notice for annual commitments before termination, and any applicable cancellation fees must be settled before the contract officially ends.

No. To ensure a strong working relationship, all new clients begin with a 90-day month-to-month package. This trial period allows both parties to evaluate fit and ensure our services align with your needs before committing to a yearly package.

If we use our project management tools there is no extra cost for you. However, if your business requires additional team seats in your own CRM, PMS, or other platforms, you will be responsible for those costs. If you do not use our project managed services, you will have to provide any tools you would like to use with you VA. We can discuss some viable options for you at the time of your onboarding call.

Some services may require additional software, including: Marketing tools (email automation, ad management). Bookkeeping or payroll software (QuickBooks, Gusto, etc.) – varies by provider Custom integrations or API access – quoted separately based on needs

If the software is part of our internal system, we will include the cost in your monthly invoice. If you purchase your own software, you will pay directly to the provider, and we will use your login credentials. Any additional costs will always be communicated upfront before being added to your bill. All softwares that we offer require an annual commitment. If you cancel for whatever reason, you will still be liable for the remainder of the service period.